London, UK 
6 Snow Hill, London, EC1A 2AY, UK


The Hague, The Netherlands 
WTC The Hague, Prinses Beatrixlaan 582, 2595 BM Den Haag

+31 (0) 70 240 0021

Sofia, Bulgaria 
141 Tsarigradsko Shose Blvd, VIP Security Building, Floor 2, Sofia 1784, Bulgaria

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© 2019 HeleCloud™

Cloud Automation Support Engineer

Sofia, Bulgaria

Full Time


Do you want to be part of the Cloud revolution?

The IT industry is changing: businesses are no longer buying hardware or software – they are using them as services; they are no longer running operating systems in hosted environments – Cloud is the operating system.

Who we are?

HeleCloud is a Cloud technology consultancy based in London, UK and Sofia, Bulgaria with a view of serving a pan-European/Global customer base in the enterprise and midmarket space. We are working with leading telecoms and financial services organisations, as well as energy and utilities companies, digital and public sector agencies.


Our Customer

One of our new customers - HashiCorp is a company based in San Francisco focused on building software that can provision, secure, and run any application on any infrastructure.

Some of their most recognisable products include Terraform, Consul, Vault and Nomad - industry-leading open source tools and commercial products that focus on simple workflows for developers, operators, and security professionals.

HashiCorp are currently establishing a Cloud Automation Support team in Sofia that is going to work closely with their Core European Centre.


Looking for enthusiastic and motivated professionals to join as:

Cloud Automation Support Engineer



  •  Triage and solve incoming support requests via Zendesk within SLA

  • Document and record all activity and communication with customers in accordance to both internal and external security standards

  • Reproduce and debug customer issues by using or building existing tooling or configuration. This is what you do the majority of your time in this role

  • Attend weekly product engineering meetings to discuss issues pertinent to support

  • Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls

  • Contribute to product documentation, customer knowledge base, and best practices guides

  • Continuously improve process and tools for normal, repetitive support tasks

  •  Periodic 24/7 on-call rotation (one week in every two months)

  • Hours of operation are from 7h00 to 19h00 Monday to Friday so early or later shift might be required within those hours of operation.


Skills Requirements:

  • At least 3 to 4 years of Support Engineering, DevOps Engineering, Software Engineering, or System Administration experience

  • Experience with One or more HashiCorp Product. Terraform is a huge plus

  • Strong written and verbal communication skills. Technical writing experience a plus

  • Well-organized, has excellent work ethic, pays attention to detail, and self-starting

  • Familiarity with Distributed System, Microservice architecture and Containers

  • Interest in cloud adoption and technology at scale

  • Excellent problem solving, analytical, and troubleshooting skills



  • Bachelor’s degree in Computer Science, IT, Technical Writing, or equivalent professional experience

Why should you join our team?

  • A competitive compensation consisting of a base salary, corporate benefits, bonuses, and options;

  • Work life balance;

  • Working with pan-European and global customers and projects;

  • A culture that promotes learning, and personal development;

  • Your ideas, opinions, and decisions count: you can shape the future of the company, the business, the various industries where you are going to work;

  • You will be at the forefront of the Cloud services revolution from day one;

  • You will be given opportunities to grow career-wise in professional services, consulting, sales and business development.

  • Provide technical and business thought leadership: speaking at internal and external events, customer and partner conventions; publish whitepapers, blogs, articles in the press, etc;


How to Apply?

Please send us your CV, and a short cover letter that outlines your motivation to apply on We will endeavour to respond to all submissions in a timely fashion.

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