London, UK 
6 Snow Hill, London, EC1A 2AY, UK

+442081331119

The Hague, The Netherlands 
WTC The Hague, 
Prinses Beatrixlaan 582 
2595 BM Den Haag

+31 (0) 70 240 0021

Sofia, Bulgaria 
141 Tsarigradsko Shose Blvd, VIP Security Building, Floor 2, Sofia 1784, Bulgaria

  • YouTube
  • Black Facebook Icon
  • Black Twitter Icon

© 2019 HeleCloud™

Cloud Infrastructure Support Team Leader

Sofia, Bulgaria

Full Time

Do you want to work on the forefront of technologies? 

 

Who we are?

HeleCloud is a Cloud technology consultancy, established in 2016 and operating all across EMEA. Providing migration training, strategic consultancy and engineering, and AWS Cloud-based managed services, we can help transform business environments. We take organisations on a complete journey into the Cloud environment - from vision to implementation.

 

We are looking for an experienced professional to help us establish and grow the team!

 

Responsibilities:

 

  • Manage a team of Cloud Support Engineers;

  • Staff planning, workforce management, leading, motivating and coaching, shift schedules preparation;

  • Support and develop internal processes;

  • Drive employee satisfaction/development, enhancing the goal of quality support by providing individual coaching, mentoring and advising;

  • Responsible for settings goals, career discussions and performance and remuneration evaluation;

  • Monitor and control different KPIs (headcounts, utilisation);

  • Be able to handle escalations from the team and troubleshoot when needed;

 

Education:

  • Bachelor’s degree in Computer Science, IT, Technical Writing, or equivalent professional experience.

 

Experience:

  • Between 2 and 5 years of experience in the area of Technical Support, Customer Service or Account Management;

  • Some experience with scripting or writing code would be considered an advantage;

  • Effective communication skills including the ability to train and mentor people;

  • Previous experience taking part in pre-sales estimations;

 

Why should you join our team?

  • A competitive compensation consisting of a base salary, corporate benefits, bonuses, and options;

  • Work life balance;

  • Working with pan-European and global customers and projects;

  • A culture that promotes learning, and personal development;

  • Your ideas, opinions, and decisions count: you can shape the future of the company, the business, the various industries where you are going to work;

  • You will be at the forefront of the Cloud services revolution from day one;

  • You will be given opportunities to grow career-wise in professional services, consulting, sales and business development.

  • Provide technical and business thought leadership: speaking at internal and external events, customer and partner conventions; publish whitepapers, blogs, articles in the press, etc;

I am acquainted with the Terms of Use and the Privacy Policy of HeleCloud™