London, UK 
6 Snow Hill, London, EC1A 2AY, UK

+442081331119

The Hague, The Netherlands 
WTC The Hague, 
Prinses Beatrixlaan 582 
2595 BM Den Haag

+31 (0) 70 240 0021

Sofia, Bulgaria 
141 Tsarigradsko Shose Blvd, VIP Security Building, Floor 2, Sofia 1784, Bulgaria

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© 2019 HeleCloud™

Technical Lead

Sofia, Bulgaria

Full Time

Do you want to work on the forefront of technologies? 

Who we are?

HeleCloud is a Cloud technology consultancy, established in 2016 and operating all across EMEA. Providing migration training, strategic consultancy and engineering, and AWS Cloud-based managed services, we can help transform business environment. We take organisations on a complete journey into the Cloud environment - through from vision to implementation.

 

Our Customer

One of our new customers - HashiCorp is a company based in San Francisco focused on building software that can provision, secure, and run any application on any infrastructure.

Some of their most recognisable products include Terraform, Consul, Vault and Nomad - industry-leading open source tools and commercial products that focus on simple workflows for developers, operators, and security professionals.

HashiCorp are currently establishing a Cloud Automation Support team in Sofia that is going to be work closely with their Core European Centre. 

We are looking for an experienced professional to help us establish and grow the team!

Responsibilities:

  • Set the example and continue taking Support Tickets as any other Support Engineer

  • Lead from a technical point of view a team of Cloud Support Engineers

  • Onboard and mentor new team members

  • Define with the HashiCorp contact point new training initiatives with a goal of improving the Support Services delivered to HashiCorp customers

  • Support and develop internal processes

  • Drive employee satisfaction/development, enhancing the goal of quality support by providing individual coaching, mentoring and advising;

  • Be able to handle escalations from the team and troubleshoot when needed

  

Education:

  • Bachelor’s degree in Computer Science, IT, Technical Writing, or equivalent professional experience.

  

Why should you join our team?

  • A competitive compensation consisting of a base salary, corporate benefits;

  • Work life balance;

  • Working with pan-European and global customers and projects;

  • A culture that promotes learning, and personal development;

  • Your ideas, opinions, and decisions count: you can shape the future of the company, the business, the various industries where you are going to work;

  • You will be at the forefront of the Cloud services revolution from day one;

  • You will be given opportunities to grow career-wise in professional services, consulting, sales and business development.

  • Provide technical and business thought leadership: speaking at internal and external events, customer and partner conventions; publish whitepapers, blogs, articles in the press, etc;

How to Apply?

Please send us your CV, and a short cover letter that outlines your motivation to apply on careers@helecloud.com. We will endeavour to respond to all submissions in a timely fashion.

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